Support Plans & Services

Annual Maintenance Subscription

An Annual Maintenance Subscription that gives you email access to the Concourse developers. Services included:

  • Private email access to the Concourse developers, receiving fast and accurate answers to technical questions about Concourse
  • Any bugs you report will be given higher priority handling
  • Provide advice and suggestions for how to build out your pipelines
  • Can advise on the how to scale up your Concourse cluster
  • Advanced notice of any security issues reported to Concourse, in advance of public disclosure
  • Any product feedback about Concourse will be given considerable weight when planning the roadmap for Concourse
This is an entry-level support agreement that comes with some limitations. Click to view limitations.
  • Contact time is limited to 20 hours per year. We do not normally track this and is simply here to set clear expectations and prevent abuse. If you think you need more than 20 hours of support in a given year, please contact us to negotiate a technical support contract.
  • A best effort is made to respond to questions in a timely manner. This will usually be within a day, but may be longer if holidays or vacations are involved. If you don’t hear back after 24 hours it’s safe to assume your email got list and you should resend it.
  • Bug fixes only apply to the latest version of Concourse. If you need bug fixes for older versions of Concourse please contact us to negotiate a technical support contract.
  • We can offer advice and feedback on how to write and design your pipelines, we cannot write your pipelines for you.
  • If it’s unclear if a bug is in your pipeline or Concourse, we will do our best to help you isolate the bug and reproduce it on our end. We will not be able to help you debug task scripts or custom resource types.
  • The maintenance Subscription is usable by a single team within your organization, usually the team in charge of maintaining the Concourse cluster. Larger organizations may have multiple Concourse’s maintained by different teams. In this case, each team should acquire their own maintenance subscription.

The cost is $1500 USD per year. Email us or schedule a call to sign up for an annual maintenance subscription.

Technical Support

Technical Support plans include more services and higher support limits than the annual maintenance plan. A technical support plan can include some subset of the following services:

  • Response time SLA of < 1 business day
  • Scheduled upgrade support (active or passive presence during the upgrade window)
  • Access to our developers from your organizations internal chat system (i.e. Slack, Teams)
  • Schedule video calls for live debugging or troubleshooting
  • Bug fixes for the prior minor release of Concourse for up to 6 months

This is a non-exhaustive list. We are happy to support any other needs you may have. Plans can be yearly or monthly and vary in length.

Plans start at $12000 USD per year or $1000 USD per month. Yearly or monthly plan lengths are options. Email us or schedule a call to setup a technical support plan for your team.

Training

We offer a 2-day remote training course going over the basics of Concourse. By the end of the training users are able to write their own pipelines and feel comfortable debugging existing pipelines. We provide a Concourse instance for each student throughout the training. Training can also be scheduled over 4 half-days instead of 2 full days.

Click to see the course outline.

Day 1:

  • Concourse Overview - What is it and why use it?
  • Concourse terms and components - The big picture
  • The Fly CLI
    • Installing and updating
    • Logging in with Fly
    • Basic commands overview
  • “Hello World” Task
  • “Hello World” Pipeline
  • Understanding Task inputs and outputs
  • Resources
    • What are resources?
    • Adding resources to pipelines
    • Understanding job triggering behaviour
  • Resource Types
    • Overview of resource types included in Concourse
  • Secrets Management

Day 2:

  • Using the git resource
  • Using the time resource
  • Using the semver resource
  • Using the S3 resource
  • Using the registry-image resource
  • Using the pool resource
  • Building custom resource types
  • Advanced task scripting (bash)
  • Common Concourse practices when writing pipelines

The cost is $1200 USD per seat. Email us or schedule a call to schedule training with your team.

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